General Frequently Asked Questions
Are socks required?Yes, socks are required to enter into the facility and to play on the inflatables. If you forget your socks, we sell them for $1.00 at the front desk.
Are your inflatables safe and clean?Yes, at our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Is each guest, including adults, required to have a completed/signed waiver?For insurance purposes, every guest who enters our arenas must sign their child in and sign the waiver.
Are there any age restrictions?Our equipment has a weight limit. For the safety of all our guests, ONLY children 12 and under are allowed on our equipment. However, when the children are young, the parents may accompany them in the equipment. This is allowable provided all waivers are signed, everyone is wearing socks, and that the weight limit for the individual piece is not exceeded.
Can adults play on the inflatables?For the safety of all our guests, ONLY children 12 and under are allowed on our equipment. However, when the children are young, the parents may accompany them in the equipment. This is allowable provided all waivers are signed, everyone is wearing socks, and that the weight limit for the individual piece is not exceeded.
Are gratuities (tips) appropriate?Gratuities for our staff are always welcome.
What forms of payment are accepted?For your convenience we accept cash, Visa & MasterCard, Discover as payment options. Sorry no personal checks.
Can a guest play while wearing a cast?In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
Birthday Party Frequently Asked Questions
What time should my guests and I arrive at the party?We ask that you and your guests arrive 10 minutes minutes prior to your scheduled party to allow time for check in. However, you can not enter your party room until your time stated on the ticket.
Will there be a Bounce House staff member available to assist me in the party room?Yes – a staff member will be available to assist you with serving your guests in the party room. This staff member will also be available to take any concerns or request you may have during your party and will clean up at the end. Sorry, but due to our rotation and other scheduled parties we cannot allow you into the party room to set up when you arrive.
What if I need to reschedule my party?Deposits are non-refundable (sorry, no exceptions.), but you may reschedule with no penalty as long as you do so at least seven (7) days before your event. If you cancel/change your event within 2-7 days of the event, you will be responsible for 50% of the total party price.
Can I use my own decorations and/or paper products in the party room?You’re welcome to use your own decorations and/or paper products in the party room. However, if you do bring your decorations, we ask you not to take our decorations down. You may also provide your own goodie bags and balloons. To preserve the integrity of our party rooms, we do not permit confetti, silly string, streamers wall or ceiling decorations or pinatas that you hit. Pull String Pinatas are permitted.
What if I am late for my scheduled party time? What if my Guests are late?We understand that circumstances happen, however, our parties start promptly at the scheduled time. Since there are usually other parties scheduled after your party time, we will probably be unable to extend your party time. If your party begins after your scheduled time due to waiting for late guests, you will have less time in the arenas and, possibly, the party room. If your guests arrive late and you have already started your party, we will escort your guests to your party.
Do I need to stay at the party?The party host/legal adult is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
What kind of drinks can I bring?You may bring water bottles, juice or milk, and any other non-alcoholic beverages. We do have limited refrigerator space to store your drinks, so it is recommended/preferred that you bring them in a cooler with ice. We have drinking fountains and also offer water and soda for purchase.
Can I spend more than the designated play time in the inflatable arena?We’re sorry, but due to other private parties we cannot extend your play time in the inflatable arena(s) or allow re-entry unless, you book multiple parties.
How many guests can I invite?Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a charge per additional guest over the number included in your party package. Cost for additional guests will vary by package. If you are expecting more than thirty guests, please let us know at least 3 days prior to your party.
How do I schedule a Bounce House party?It’s easy! Just give us a call and we’d be happy to reserve your special day and time! We will get contact information and a $50 non-refundable deposit at the time of booking. It is recommended to book at least 4-8 weeks in advance for a weekend during the school year and 4 weeks in advance for a weekend in the summer.
Will the party room be available for us during our arena play time?Yes, every package includes 1 hour 50 minutes of the party room time. And it’s up to you how to use it. The jumping arena is available for you and your guests for unlimited time on the day of the party. However, there is ONE EXCEPTION: Virginia Beach Bounce House offers PRIVATE JUMPING ARENA for 1 hour and unlimited time in a Public Jumping Arena.
What if less/more kids show up on the day of the party after I have placed my pizza or goodie bag order?We turn in a basic pizza order the night before your party so that the pizza company knows what time they need to come by and how many drivers they need for the day. Once we have a basic order, you can add to it 1 day BEFORE your scheduled party. For goodie bags, you are charged only for what you use.
What food items can be brought into the facility?You may bring cake, cupcakes, prepackaged dry snacks, candy, vegetable trays, and fruit trays to your party without penalty.
Can I have alcohol for the adults?No alcohol is allowed in our facility.
How many slices are in a pizza?Pizza can be cut into 8 large or 16 small slices. All pizzas are Xlarge.
Open Jump Frequently Asked Questions
Is there an additional charge for parents, siblings, and/or care-givers?Adults are free with a bouncing child. Any child not walking is FREE.Toddlers under 2 years of age are $5+tax. Children 2-11 are $9+tax for all day admission.
Do I need to stay with my child during the Open Jump session?Yes – our weekly Open Jump sessions are not drop-off events.